Security Notice

Important Security Notice: Alert on Fake Fraudulent and Unauthorised Websites
 

It has come to our attention that fake fraudulent and absolutely unauthorized websites are created by third party perpetrators with a sole purpose of misusing the brand “The Leela” and with a clear intent to deceive our valued customers, partners, and the general public at large. These fake and unauthorised websites are purposefully designed to appear similar to our official website to create an illusion that they are genuine. However, such websites purposefully created to defraud people are not affiliated or at all authorised with The Leela Palaces, Hotels and Resorts in any capacity.

We therefore sincerely urge all our users to exercise absolute care and caution while browsing online for booking and follow the guidelines more particularly set out herein below to safeguard your personal and financial information and to avoid any unwarranted to loss at the instance of these unauthorised persons:

  1. Verify the Website URL: Always ensure that you are accessing our official and authorised website by checking the URL in your browser. The legitimate The Leela website can be identified by the following domain name: https://www.theleela.com/. Be alert and lookout for any variations or misspellings in the URL.
  2. Authentic Communication: All official communications from The Leela Palaces, Hotels and Resorts will originate from our corporate domain: @theleela.com. We will never ask for sensitive information such as passwords, banking details, or personal identification numbers through email or unsecured channels.
  3. Do Not Engage with Suspicious Websites: If you encounter a website that looks suspicious or claims to be affiliated with The Leela, do not provide any personal or financial information. Close the website immediately and refrain from engaging with any content or links on the page. When in doubt please double check for the source and genuineness of the link or the domain name.
  4. Report Fraudulent Activity: If you believe you have encountered a fraudulent website or received suspicious communication claiming to be from The Leela Palaces, Hotels and Resorts, please report it to our team at reservations@theleela.com or contact our customer support at the Customer Support Number. We are committed to investigating and addressing these incidents promptly and will try and ensure that such incidents are curtailed as soon as possible.

The Leela Palaces, Hotels and Resorts is dedicated to protecting the privacy and security of our customers and partners. We are actively monitoring for fraudulent activities and taking appropriate technical and legal action to combat such cyber threats. However please note that if despite the above you indulge in visiting such fake websites or interacting with unauthorised persons / entities we shall not assume or be liable for any loss caused in terms of personal information, money or otherwise.

We appreciate your vigilance and cooperation and urge you to have a safe online experience.