For over three decades, The Leela brand has come to be known for delivering an uncompromising level of personalized experiences with the true graciousness of Indian hospitality. In everything we do, we are guided by our governing principle “Atithi Devo Bhava”…. Keeping the guest at the center of everything we do. The Leela Palace Service is a unique and signature service where every guest experience is personally curated by the Butlers assigned to guests as a single point of contact before, during and after their stay. These are based on the following principles:

Intuitively Custom Crafted: We instinctively anticipate the needs and desires of our guests.  By embracing our intuitive nature, we are better able to create incredible memorable moments of delight and discovery, individually customized. We serve both the stated and unstated ever evolving needs of our guests.

Uniquely Refined: We are naturally gracious.  The warm relationships we form with guests enhance and enrich their distinctive experiences while they stay with us. Our approach fosters an atmosphere of sophistication and delight in the luxury of simple pleasures. Further, we encourage an ambience where cultural appreciation is heightened, celebrated and shared.

Engaging and Pampering: We are passionately interested and involved in the world around us. We reach out to guests and each other with sincerity, warmth and joy. We create celebrations out of ordinary regular happenings, whether it is an Arrival or the Farewell or the “Royal Breakfast in Bed”.
 

Bespoke experiences encompassing culture, cuisine, wellness traditions, art, architecture and local experiences are thoughtfully curated by our experienced butlers across at least 9 touchpoints. These include but are not limited to the following:

• Pre-arrival WhatsApp message
• Pick-up from the airport in case of a personal butler
• Welcome drink on arrival with offer to unpack and laundry assistance 
• Offer to walk the guest for the ceremonial ritual at The Palace
• Offer to conduct an art walk for the guest
• Personalized wake-up call
• Memorable celebrations
• Web check-in and boarding pass assistance
• Packing assistance 

Synonymous with indulgence and opulence, our proficient Palace Butler Services team is a one-stop-shop, that ensures your needs are anticipated and preferences met for a personalized and memorable experience across our hotels.