The Leela Palaces, Hotels and Resorts

Diversity

At The Leela, we weave a tapestry of inclusivity which celebrates diversity in all its forms. The varied cultures, backgrounds, and perspectives that our team members bring, empowers us to understand the nuanced needs of our guests. From the spoken to the unspoken, our team’s diverse experience and expertise helps craft a bespoke experience for our guests. We embrace cultural nuances, that transcend language, locale and heritage. It is this symphony of perspectives that allows us to play the perfect note, creating unforgettable memories.

Our Value, ‘Respect for all’ invokes us to extend this respect not only to our cherished guests but also, to one another, fostering a harmonious and inclusive work environment. Aligned with our Value, ‘Fairness’, we understand that challenges may arise from differences in opinions. We remain steadfast in upholding a healthy code of conduct ensuring a level playing field for all, regardless of age, gender, experience, or expertise.

Within The Leela, a vibrant canvas fosters a free fair, and inclusive workplace.

Celebrating Diversity In All Its Forms

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Diversity and Inclusion

At The Leela, we take pride in our multigenerational workforce, which brings together the energy of newness and the wisdom of experience. We foster a free, fair and inclusive workplace to pragmatic policies, approaches and necessary training that broaden and deepen the understanding to adapt and thrive in challenging environment.

We maintain gender diversity across our properties**.

  • 19% of workforce across properties are women.
  • 24% of workforce across palace properties are women and;
  • 36% of workforce at our corporate office are women.

** indicates permanent workforce.

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Accessibility

The Leela commitment to inclusive hospitality Thoughtfully designed rooms and features such as ramps, accessible washrooms, and wider doorways, create an inviting and seamless environment.

Upon arrival, our guests enjoy a seamless check-in experience from specially designed rooms that are meticulously crafted with amenities to guarantee convenience and comfort. Our team members, trained to foster a warm and inclusive atmosphere, go above and beyond to welcome all guests.

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Empowering women to grow into leadership roles

Shefs at The Leela

Our “Shefs at The Leela” initiative is a true celebration of diversity, where quarterly events, masterclasses, and curated dinners create a vibrant culinary community.

Shefs at The Leela programme encourages women from hospitality backgrounds to launch their careers in the culinary arts.

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The Leela Leadership Development Programme

We are committed to nurturing the next generation of luxury hospitality leaders. Launched in May 2022, The Leela Leadership Development Programme was initiated in collaboration with the Indian School of Hospitality and Les Roches, Switzerland, two of the world’s prestigious hospitality schools. The programme aims to offer a worldclass curriculum that blends classroom learning with hands-on experience across our iconic properties.

The Leela Palaces, Hotels and Resorts celebrates the graduation of the inaugural batch of The Leela Leadership Development Programme - Class of 2023.

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Employee Well-being

To achieve this goal, we have designed a comprehensive talent management strategy focused on attraction, development, and retention.

Along with an emphasis on inclusivity, we are dedicated to ensuring the safety and nurturing the well-being of our employees so that they in-turn, extend our hospitable services to every esteemed guest who grace our abode.

  • Talent management
  • Employee engagements
  • Performance management
  • Continuous learning and development
  • Culture of appreciation
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Human Capital Development

Recognizing the value of a skilled and knowledgeable workforce for delivering exceptional guest experiences, we prioritize learning and development as a core element of our people strategy. Our employees are empowered and equipped to reach their full potential, aided by the tools and resources they need to grow both personally and professionally.
 

(Insert figs. and six - pronged strategy)

  • The Leela Leadership Development Programme
    Launched in May 2022, our first graduating batch has led to the transition of 23 young associates to the role of Assistant Manager across our properties.
  • The Leela Executive Accelerated Development Programme
    17 potential candidates identified from across our properties. 12 of these are poised for General Manager roles, while the remaining 5 candidates are being groomed for key area leadership positions.
  • The Leela Palace Services
     106 active The Leela Palace Service associates across all properties.
     23% female diversity amongst associates of the programme.
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Safe and Secure Workplaces

A goal of “Zero Harm” exemplifie our unwavering commitment to secure safety with robust protocols and proactive measures. We actively strive to create a safe working environment.

Our approach to employee safety includes:

  • Proactive Risk Assessment
  • Comprehensive Safety Training
  • Open Communication & Reporting
  • Continuous Improvement

Sustainability Report August - 2024

Sustainability Report August - 2024

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